If you are randomly, frequently or suddenly being logged out of your account without a specific pattern, then there could be multiple reasons involved as to why this happens. This is considered abnormal only if there’s nothing is done on your part that could cause an automatic and unexpected sign-out when the system logs you out of your account.
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Generally, the system signs out users for security and other technical reasons.
User actions that cause an auto account sign-out
There are specific user-end actions that should be avoided in order to preserve a login session
- Manual clearance of web browser cookies, site cache and other data, site settings and hosted app data
- Using more than 1 browser or a tab to login and use the same account. Each tab may have its own session logout time and cause the other instance to be automatically logged out
- Using the same account by 2 or more people. Each login credential should be used by a single person. If more people need to use the same account, an authorized user account should be added.
- Manual device disconnection from Internet either by disconnecting or restarting the associated network hardware
- Configuring browser to clear all sessions data, cookies and cache on browser exit
- Enabling or disabling a VPN/Proxy service while being logged into TraceMyIP account
- Manually running an OS virus and spam scanning software or a clean up/maintenance utility that clears the active browser data
- Overloading user network with heavy downloading that causes an Internet connection instability, which prevents a reliable browser access to a TraceMyIP server
Secondary computer events that can result in unexpected account log out
For security and service stability reasons, the system can log out a user due to the following
- Computer background software tasks (such as an anti-spam or data maintenance) that can automatically purge or otherwise alter a browser’s session or cookie data
- Pop-up and ad blocker are in use extensions
- Browser settings that do not allow some cookies or clear cookies automatically when you close browser. (E.G.: For chrome browsers, enter the following into the address bar
chrome://settings/content/cookies and disable ‘clear cookies when you quit Chrome’
- Corrupt browser cache (need to close all browser tabs, completely clear the cache and restart the computer). In some cases, if there are significant issues with the browser and most websites, the browser may need to be reinstalled
- Using the service while a mobile device switches cell towers and changes its IP address
- Intermittent issues with the Internet connection which prevents a browser from communicating to TraceMyIP servers. In some cases, these connections issues cannot be easily confirmed when using a computer. Intermittent Internet connection problems are generally attributed to a WiFi interference or a poor WiFi signal, intermittent hardware connections between the modem, router and the computer or an ISP provider issues. If all devices connected to your home or business network experience the same connection issue, you may need to contact your ISP provider for an additional testing and help.
- An incorrect current computer time setting that can result in an improper browser security cookies time stamping
- Malware. If a computer is infected with a virus or malware, it may interfere with the secure browser sessions
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