Account and users

If you are having issues with your login information you have 2 options: If you have your user ID available, you can recover your password by entering your login …

When using requires that each person uses individually created login information. If more than 1 person uses an account at the same time with the same credentials, this can result …

If you are randomly, frequently, or suddenly being logged out of your account without a specific pattern, then there could be multiple reasons involved as to why this happens. This …

fully protects the privacy and personal data of its users. The account information is not shared with any third party unless opted for by a user. By default, asks only …

If you have already created a account and are currently using website visitor tracker software, you can send us technical support requests as follows: Login to your account Navigate to …

If you have a premium subscription, you can access a list of all payment transactions and individual invoices for each transaction. Each invoice can be produced as a printable …

To delete an account along with all data accumulated, please follow these steps: Log in to your account Navigate to “My Projects” report Delete all projects. Click on the “delete” …

provides IP blocking capabilities for two different purposes. Account IP/Browser blocking. The primary purpose of an account IP blocking is to prevent the system from logging a specific set …

A time zone is an area that complies with a uniform standard time for legal, commercial and social purposes. Your account can be set to a specific timezone that corresponds …

Premium subscribers that are using subscriptions above Level 2, can downgrade their account to a lower level at any time. Any downgrade procedure will delete any visitor tracker data and …