Troubleshooting

Learn why your own site visits might not be labeled as "My Visit" and how TraceMyIP accurately distinguishes between user and visitor activity using browser cookies, not IP alone.

WordPress plugin is an advanced website visitor tracking system integration that is specifically created for WordPress.  The plugin combines TWO tracking systems into one: Website Visitor Tracking using an advanced …

When trying to access a website—especially via its IP address rather than a domain name—you may encounter errors such as “Secure Connection Failed” or “Warning: Potential Security Risk Ahead.” These …

When visitor tracker, page tracker, or link tracker codes are installed on a website, they are served in a native HTML format to web browsers, which execute the code to …

The Visitor Page Loads report may display varying IP address locations for the same visitor due to updates in the GeoIP database provided by Internet Service Providers (ISPs). When visitors …

When the invisible tracker option is enabled, depending on the website layout and formatting, there may be a situation where the tracker code produces white space where the hidden tracker …

If your visitor IP tracking plugin stopped working suddenly after recording a single or multiple visits, here are the steps that can help fix the issue: Are you using website  …

Autoptimize is a popular WordPress plugin that helps optimize the performance of WordPress websites by aggregating, minifying, and caching various assets such as HTML, CSS, and JavaScript files. As with …

If W3 Total Cache is causing the visitor tracking not to work, it is due to the fact that the JavaScript visitor tracker code is being served in a cache …

When LiteSpeed Cache is used with services such as visitor tracking, it prevents the scripts from loading in real-time causing the tracking to not work. Here’s how to configure the …