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This site can’t be reached => error


“This site can’t be reached” error is generated by web browsers when they are attempting to resolve a domain name to an IP address. If the IP address does not resolve to a valid network or does not return a valid web server response, this error is also generally accompanied along by the following lines:

website took too long to respond

* Checking the connection
* Checking the proxy and the firewall
* Running Windows Network Diagnostics


Receiving “This site can’t be reached” error when accessing

If you are reading this page, you are probably accessing the support pages on a different computer or a mobile device than the one that produces this error when you are accessing

If you are able to access with one computer but not another, then there are some simple steps that can be taken to fix the issue and stop receiving this particular error.

The reason for this error is typically an issue with DNS (Domain Name Servers) resolution, which means that your particular device has an incorrect IP information about servers to which you are attempting to connect. This could have happened if:

  • An Internet Service Provider (ISP) is experiencing network problems
  • A network router is experiencing intermittent connection issues or was reset
  • An ISP modem was repeatedly reset or had hardware issues that were later resolved

Fixing “This site can’t be reached” error on a Windows computer

The first and easiest step would be to power down your network devices and the computer that produces an error. Wait for 10 minutes and turn the devices on. If the issue persists, proceed to the steps below.

Assuming your other devices on the same network can access, you will need to perform the following on your Windows computer:

  • Clear your browser cache by selecting ADVANCED Settings and selecting all types of data to clear, including the “Site Settings”. If the error does not resolve, go to the next step
  • Go to Start Menu and find a Command Prompt application. Right-click and select Run as administrator
  • Reset (Flush) DNS Cache by entering ipconfig /flushdns and then pressing the ENTER key. Make sure there are no spaces before or after the ipconfig /flushdns command
  • Reset DHCP Assignment
    • Enter ipconfig /release then hit the ENTER key
    • Enter ipconfig /renew then hit the ENTER key

If the issue with the error was a DNS-related glitch, then you should now be able to access the website(s) in question.

Fixing “This site can’t be reached” error on a MAC computer

Using a Chrome browser on a Mac

  • Clear Browser Data
    1. Open Menu. (3 dots on right top)
    2. Click on History (Command + Y)
    3. Click on Clear browsing data on the left sidebar
    4. Click on Advanced Tab
    5. Set a checkmark on the following five:
    – Clear browsing history
    – Clear downloaded history
    – Delete cookies and other sites and plug-in data
    – Empty the cache
    – Hosted App Data
  • Enter chrome://net-internals/#dns in the browser URL bar
  • Click on the Clear-Host Cache button next to the Host resolver cache

If you also have issues accessing other websites on a Mac, you can try to update TCP/IP DHCP client:

  1. Go to System Preferences
  2. Navigate to the Network option in the preferences
  3. Click on the Advanced option from the WiFi connection tab
  4. Under TCP/IP section
    a. Change Configure IPv4 to Using DHCP
    b. Click Renew DHCP Lease and hit Ok

In most cases, the above steps for Windows and Mac-based computers resolve the above-mentioned error. Other reasons for the “This site can’t be reached” error could be an ISP DNS cache or even domain name DNS changes, which can take up to 48 hours to update. If you could not resolve the error on the device, waiting 24-48 hours could resolve the problem automatically.

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