{"id":604,"date":"2021-09-22T00:14:04","date_gmt":"2021-09-22T04:14:04","guid":{"rendered":"http:\/\/www.tracemyip.org\/learn\/?post_type=ht_kb&#038;p=604"},"modified":"2025-02-24T07:21:18","modified_gmt":"2025-02-24T12:21:18","slug":"how-to-request-technical-support","status":"publish","type":"ht_kb","link":"https:\/\/www.tracemyip.org\/learn\/how-to-request-technical-support-604\/","title":{"rendered":"How to request technical support"},"content":{"rendered":"<p>If you have already <strong>created<\/strong> a TraceMyIP account and are currently using TraceMyIP website <a href=\"https:\/\/www.tracemyip.org\/tools\/website-visitors-counter-traffic-tracker-statistics\/\" data-internallinksmanager029f6b8e52c=\"68\" title=\"visitor tracking, visitor IP tracker\">visitor tracker<\/a> software, you can send us technical support requests as follows:<\/p>\n<ul>\n<li>Login to your TraceMyIP account<\/li>\n<li>Navigate to &#8220;<strong>My Account<\/strong> &gt; <strong>Open\/View Support Ticket(s)<\/strong>&#8220;<\/li>\n<li>Click on &#8220;<strong>Submit a support ticket<\/strong>&#8220;<\/li>\n<li>Choose the priority of your request. Premium accounts will be given priority due to the volume of requests. Free subscription accounts are handled following the <a href=\"https:\/\/www.tracemyip.org\/learn\/what-are-the-benefits-of-a-paid-subscription-448\/\" data-internallinksmanager029f6b8e52c=\"51\" title=\"What are the benefits of a paid subscription?\">premium subscription<\/a> requests or replied to shortly if the request cue is low.<\/li>\n<li>Submit a title as an issue brief description, in the description field specify the exact steps to replicate an issue and provide a Project URL in the applicable text box below the description input text box. If you have any screen captures that show an issue or describe a question, submit a file of the following types: .gif, *.jpg, *.jpeg, *.png, *.rar, *.csv, *.xls, *.doc, *.txt, *.pdf, *.zip, *.php<br \/>\n<em>Maximum file size can be up to 2023 Kb (1.98 Mb)<\/em><\/li>\n<\/ul>\n<p>If you do not have a TraceMyIP account, you can submit any questions by using a &#8220;<a href=\"https:\/\/www.tracemyip.org\/contact.htm?learn=how_to_request_support\"><strong>Guest Contact Form<\/strong><\/a>&#8220;<\/p>\n<div style=\"clear:both\"><\/div>","protected":false},"excerpt":{"rendered":"<p>If you have already created a account and are currently using website visitor tracker software, you can send us technical support requests as follows: Login to your account Navigate to &#8220;My Account &gt; Open\/View Support Ticket(s)&#8220; Click on &#8220;Submit a support ticket&#8220; Choose the priority of your request. Premium accounts&#8230;<\/p>\n","protected":false},"author":1,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[41],"ht-kb-tag":[],"class_list":["post-604","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-account-users"],"_links":{"self":[{"href":"https:\/\/www.tracemyip.org\/learn\/wp-json\/wp\/v2\/ht-kb\/604","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.tracemyip.org\/learn\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/www.tracemyip.org\/learn\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/www.tracemyip.org\/learn\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.tracemyip.org\/learn\/wp-json\/wp\/v2\/comments?post=604"}],"version-history":[{"count":5,"href":"https:\/\/www.tracemyip.org\/learn\/wp-json\/wp\/v2\/ht-kb\/604\/revisions"}],"predecessor-version":[{"id":2730,"href":"https:\/\/www.tracemyip.org\/learn\/wp-json\/wp\/v2\/ht-kb\/604\/revisions\/2730"}],"wp:attachment":[{"href":"https:\/\/www.tracemyip.org\/learn\/wp-json\/wp\/v2\/media?parent=604"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/www.tracemyip.org\/learn\/wp-json\/wp\/v2\/ht-kb-category?post=604"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/www.tracemyip.org\/learn\/wp-json\/wp\/v2\/ht-kb-tag?post=604"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}